Client policy
Cancellations and refunds
Refund, cancellation and rescheduling rules for Byte Trackhub employment consultations.
Before document review begins
You may cancel for a full refund before we start reviewing your documents. If you are a consumer with a statutory withdrawal right, we will request express consent before beginning work during that period and explain how starting early affects the right.
After work has started
If you cancel after document review has begun but before the appointment, we may retain a proportionate amount for work already completed. Once the document review and consultation have both been delivered, the service is non-refundable except where statutory rights or a demonstrated service defect require otherwise.
Rescheduling and late cancellation
Appointments may be moved once without charge when at least 24 hours’ notice is given. With less notice, we may charge up to 50% of the fee because preparation time has been reserved. A no-show without contact may be charged in full. We consider emergencies individually.
Our cancellation
If Byte Trackhub cannot deliver the agreed service, you may choose a suitable replacement appointment or a full refund for the undelivered work. If only part of a service was delivered, any refund reflects the outstanding portion.
Deposits and purchased materials
Where an unusual engagement requires a deposit, its amount and conditions will be confirmed in writing. Standard consultations do not involve purchased physical materials. Approved third-party costs already incurred for a custom engagement are non-refundable only when disclosed in advance.
Requesting a refund
Email info@byte-trackhub.digital with your name, appointment date and reason for the request. We respond within five working days. Approved refunds are sent to the original payment method, normally within ten working days; bank processing can add time.
Nothing in this policy limits mandatory consumer rights under German law.